Refund policy

RETURN & REFUND POLICY

Effective Date: December 18, 2025

At Veloria, we value transparency and customer trust. This Return & Refund Policy is designed to clearly explain how exchanges and refunds work, while keeping things easy to read and legally compliant under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.

This policy applies to all purchases made through Veloria’s official website or other authorized platforms.

1. OVERVIEW

We follow a fair and structured return and refund process to resolve genuine post-purchase concerns such as size issues, damaged products, or incorrect deliveries. All requests are reviewed carefully to ensure quality, hygiene, and operational fairness.

Returns are not automatic and are subject to eligibility conditions, timelines, and product inspection.

2. ELIGIBILITY FOR RETURN / EXCHANGE

You may request a return or exchange if:

  • You received a damaged or defective product

  • You received an incorrect item (wrong size, design, or product)

  • There is a size issue (exchange allowed only for the same product)

  • The product description explicitly allows change-of-mind exchange

All requests must strictly follow the conditions mentioned below.

3. PRODUCT CONDITION REQUIREMENTS

To be eligible for return or exchange, the product must:

  • Be unused, unworn, and unwashed

  • Be free from stains, fragrance, ironing marks, or damage

  • Be returned with original tags, labels, packaging, and invoice intact

  • Be securely packed to avoid transit damage

Any product failing these checks will be rejected.

4. NON-ELIGIBLE RETURNS

Returns or exchanges will not be accepted if:

  • The product is used, washed, altered, or damaged by the customer

  • Original tags, packaging, or invoice are missing

  • The request is raised after 7 days from delivery

  • The item is marked Final Sale / Non-Returnable / Clearance

  • Multiple requests are made for the same order (only one request allowed)

Products received in such conditions will be returned to the customer without any refund.

5. TIMEFRAME FOR RAISING A REQUEST

  • Return or exchange requests must be raised within 7 days of delivery

  • For wrong or damaged items, notify us within 48 hours of delivery with supporting photos or videos

Requests raised outside these timelines will not be processed.

6. VERIFICATION & EVIDENCE

For quality verification, Veloria may request:

  • Clear photos of the product and packaging

  • An unboxing video (recommended for faster resolution)

Failure to provide requested evidence may lead to rejection of the claim.

7. RETURN & REFUND PROCESS

  1. Email us at info@veloriaclothing.in with subject: Return / Refund Request – Order ID or call us at +919726621887 if the mail is unanswered.

  2. Share the reason, invoice copy, and photos/videos if applicable

  3. Our team reviews the request within 2 business days

  4. If approved, return pickup instructions will be shared

  5. The product is inspected after it reaches our warehouse

  6. Refund or exchange is processed post-inspection

8. REFUND MODE & TIMELINE

Once the returned product passes inspection:

  • The refund amount will be transferred directly to your bank account or UPI ID, as preferred by you

  • Refunds are processed within 2 business days after successful inspection

Please note:

  • Refunds are issued only to the original purchaser

9. RETURN SHIPPING

  • If the return is due to wrong, defective, or damaged products, Veloria will arrange return pickup at no extra cost

  • For size or change-of-mind exchanges (where permitted), return shipping may be borne by the customer

Veloria is not responsible for items lost or damaged during customer-arranged return transit.

10. INSPECTION & APPROVAL

  • Inspection is completed within 3 business days of receiving the product

  • Refund or exchange is initiated within 2 business days after inspection approval

  • The complete process typically takes 7–10 working days

Veloria reserves the right to approve or reject requests based on inspection results.

11. GRIEVANCE REDRESSAL

If you have any concerns or are dissatisfied with the resolution, you may contact our Grievance Redressal Officer:

Name: Kapil Kevlani
Email: kevlanikapil4@gmail.com
Working Hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)

All grievances are acknowledged within 48 hours and resolved within 15 days.

12. POLICY UPDATES

Veloria reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon publication on the website. Continued use of our services indicates acceptance of the revised policy.

By placing an order on Veloria, you confirm that you have read, understood, and agreed to this Return & Refund Policy.