Shipping policy

SHIPPING POLICY

Effective Date: December 18, 2025

At Veloria, we aim to deliver your orders in a transparent, reliable, and timely manner. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues. It is written to help customers quickly understand what to expect while staying compliant with Indian e‑commerce laws.

This policy applies to all orders placed on Veloria’s official website.

1. OVERVIEW

  • Orders are shipped through trusted third‑party logistics partners

  • Delivery timelines are estimated, not guaranteed

  • Once an order is dispatched, transit is handled by the courier partner

  • Veloria provides tracking and support but has limited control over courier operations

2. ORDER PROCESSING

Order Confirmation

  • After placing an order, you will receive an email confirming order receipt

  • This confirmation is subject to payment verification and stock availability

Processing Time

  • Orders are processed within 24–48 working hours (excluding weekends and public holidays)

  • Processing includes payment verification, quality check, and packaging

Order Changes & Cancellations

  • Orders can be modified or cancelled only before processing begins

  • Once processing starts, cancellations or changes are not possible

3. DISPATCH & TRACKING

  • Once processed, your order is handed over to a courier partner

  • You will receive a shipping confirmation email with:

    • Courier name

    • Tracking number

    • Tracking link

Customers are responsible for monitoring their shipment using the tracking link provided.

4. DELIVERY TIMELINES

  • Delivery timelines shown at checkout are approximate estimates

  • Timelines begin after dispatch, not after order placement

Delays may occur due to:

  • Courier operations

  • Weather conditions

  • Public holidays

  • Remote location deliveries

  • Customs clearance (for international orders)

Veloria does not guarantee delivery on a specific date.

5. SHIPPING COVERAGE

Domestic Shipping

  • Available across serviceable pin codes in India

  • Shipping charges (if any) are shown at checkout

International Shipping

  • Available to select countries

  • Charges vary based on destination and weight

  • Customs duties, taxes, and import charges must be paid by the customer

  • International delivery timelines are not guaranteed

6. SHIPPING CHARGES

  • Shipping charges are calculated at checkout

  • Charges depend on location, order value, and weight

  • Once paid, shipping charges are non‑refundable

Shipping charges will not be refunded in cases of:

  • Delivery delays

  • Return‑to‑origin (RTO)

  • Customer refusal or incorrect address

7. THIRD‑PARTY COURIER DISCLAIMER

  • Veloria uses independent courier partners for delivery

  • Once dispatched, risk transfers to the courier partner

Veloria is not responsible for:

  • Transit delays

  • Damage or loss during shipping

  • Orders marked “delivered” by courier but claimed as not received

We may assist in coordination with the courier, but final resolution depends on the delivery partner.

8. FAILED DELIVERY & RETURN TO ORIGIN (RTO)

An order may be returned to us if:

  • The address is incorrect or incomplete

  • The recipient is unavailable

  • The delivery is refused

In such cases:

  • Shipping charges remain non‑refundable

  • Re‑delivery requires advance payment of re‑shipping charges

Customers are responsible for providing accurate and reachable delivery details.

9. LOST, DAMAGED, OR TAMPERED SHIPMENTS

  • Once dispatched, Veloria is not liable for loss, theft, or damage in transit

  • If a package is marked “delivered” but not received, customers must report it immediately

Veloria may:

  • Raise an internal inquiry with the courier

  • Assist on a best‑effort basis

Refunds or replacements are subject to courier investigation outcomes and applicable law.

10. RETURN SHIPPING RESPONSIBILITY

Return eligibility is governed by our Return & Refund Policy.

Who Pays Return Shipping?

Scenario Return Shipping Cost
Defective or wrong product Veloria
Size exchange (eligible cases) Veloria
Customer error or refusal Customer
Unauthorized return Customer

All returned products must be unused, properly packed, and include original tags and invoice.

11. FORCE MAJEURE

Veloria is not responsible for delays caused by events beyond our control, such as:

  • Natural disasters

  • Strikes or lockdowns

  • Government restrictions

  • Courier disruptions

During such events, delivery timelines may be extended without liability.

12. CUSTOMER SUPPORT

For shipping‑related queries:

Email: info@veloriaclothing.in
Working Hours: Monday–Friday, 10:00 AM – 6:00 PM IST

Responses are typically provided within 2 business days.

13. GRIEVANCE REDRESSAL

If your concern remains unresolved, you may contact:

Grievance Redressal Officer
Name: Kapil Kevlani
Email: kevlanikapil4@gmail.com
Resolution Time: Acknowledgement within 48 hours; resolution within 30 days

14. GOVERNING LAW & POLICY UPDATES

  • This Policy is governed by Indian law

  • Courts in Gurgaon, Haryana shall have jurisdiction

  • Veloria may update this policy at any time; continued use implies acceptance

By placing an order with Veloria, you confirm that you have read, understood, and agreed to this Shipping Policy.