Terms of service

TERMS & CONDITIONS

Effective Date: December 18, 2025
Last Updated: December 18, 2025

Welcome to Veloria. These Terms & Conditions explain the rules, rights, and responsibilities that apply when you access or shop on our website. We’ve written this policy to be easy to read, transparent, and legally compliant, while still protecting both our customers and our brand.

By accessing our website or placing an order, you agree to these Terms.

1. ABOUT VELORIA & SCOPE

Veloria Retail Private Limited (“Veloria”, “we”, “our”, or “us”) operates an online fashion and lifestyle platform in India. These Terms apply to:

  • Browsing our website

  • Creating or using an account

  • Placing orders or making payments

  • Availing customer support or promotional offers

These Terms work together with our Privacy Policy, Refund & Exchange Policy, and Shipping Policy.

2. LEGAL COMPLIANCE

These Terms are framed in accordance with Indian laws, including:

  • Indian Contract Act, 1872

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Information Technology Act, 2000

  • Digital Personal Data Protection Act, 2023

3. ELIGIBILITY TO USE THE WEBSITE

To use Veloria:

  • You must be 18 years or older

  • You must be legally capable of entering into a contract

We do not knowingly allow minors to transact without parental or guardian consent. Any violation may result in account suspension or cancellation.

4. USER ACCOUNTS

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and updated information

  • Keep your login details confidential

  • Inform us immediately in case of unauthorized access

Please note:

  • Each account is personal and non-transferable

  • Multiple or fraudulent accounts may be suspended or terminated

  • Inactive accounts (24 months+) may be deactivated with prior notice

5. ACCEPTABLE USE OF WEBSITE

You agree to use the website lawfully and responsibly.

You must NOT:

  • Break any applicable laws

  • Post abusive, offensive, misleading, or illegal content

  • Copy or misuse Veloria’s content or intellectual property

  • Hack, scrape data, or interfere with website security

  • Create fake reviews or misuse offers

  • Impersonate others or provide false information

Violation may lead to account suspension, content removal, legal action, or permanent ban.

6. PRODUCT INFORMATION

We strive to display accurate product details, including price, size, material, and images.

However:

  • Product colors may slightly vary due to lighting or screen settings

  • Images are for representation purposes only

  • Availability is subject to stock

  • Veloria may cancel orders due to pricing or listing errors (with full refund)

7. PRICING & PAYMENTS

  • All prices are in INR and inclusive of applicable GST unless stated otherwise

  • Prices and offers may change, but confirmed orders remain unaffected

  • Payments are processed via secure, RBI-compliant payment gateways

  • Veloria does not store your card or banking details

Shipping charges (if any) are shown clearly at checkout.

8. ORDER CONFIRMATION & FULFILLMENT

  • Order confirmation email means we’ve received your order—not accepted it yet

  • Orders are accepted only after verification and dispatch

  • Dispatch usually occurs within 1–3 business days

  • Orders may be cancelled due to stock, payment, address, or fraud issues

9. ORDER CANCELLATIONS

Customer Cancellation

  • Orders can be cancelled only before processing

  • Once processing begins, cancellation is not possible

Cancellation by Veloria

We may cancel orders if:

  • Product is out of stock

  • Payment fails

  • Address is unserviceable

  • Fraud or misuse is detected

In such cases, a full refund will be processed as per our Refund Policy.

10. RETURNS, EXCHANGES & REFUNDS (SUMMARY)

Returns or exchanges are allowed only as per our Refund & Exchange Policy.

Generally allowed for:

  • Wrong product received

  • Damaged or defective product

  • Size exchange (same product)

Not allowed for:

  • Change of mind (unless stated)

  • Products without tags or invoice

  • Sale / final-sale items

Refunds (if applicable) are processed via UPI or bank transfer after inspection.

11. SHIPPING & DELIVERY

  • Orders are shipped via trusted third-party logistics partners

  • Delivery timelines are estimates and may vary

  • Risk passes to the courier once the product is dispatched

Veloria is not responsible for delays due to courier issues or force majeure events.

12. GRIEVANCE REDRESSAL

If you have any concerns, you may contact our Grievance Officer:

Email: info@veloriaclothing.in
Response Time: Acknowledgement within 48 hours; resolution within 15 working days

13. PRIVACY & DATA PROTECTION

Your personal data is handled as per our Privacy Policy and applicable data protection laws. You have rights to access, correct, or withdraw consent for your data.

14. INTELLECTUAL PROPERTY

All website content, logos, images, designs, and brand elements belong to Veloria.

You may not copy, reuse, or exploit any content without written permission.

15. USER REVIEWS & CONTENT

By submitting reviews or content, you:

  • Confirm it is truthful and lawful

  • Allow Veloria to use it for marketing or display

We reserve the right to remove misleading, abusive, or fake content.

16. LIMITATION OF LIABILITY

Veloria is not liable for indirect or consequential losses. Our maximum liability, if any, is limited to the order value paid by you.

17. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our control (natural disasters, strikes, system failures, etc.).

18. GOVERNING LAW & JURISDICTION

These Terms are governed by Indian law. Courts in New Delhi, India shall have exclusive jurisdiction.

19. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

20. LIMITED PERIOD SALES

  • Sale applies only to products marked under the offer

  • Sale prices are valid for a limited time

  • Stock is limited and subject to availability

Sale Returns

  • Only manufacturing defects are eligible for return

  • No size exchange or change-of-mind returns on sale items

By using Veloria’s website, you confirm that you have read, understood, and agreed to these Terms & Conditions.